Dispatch TimeIt is normally about 3 to 5 working days, but it can vary up to 15 working days depending on the workload and the number of lights ordered.
Tracking your package
We will notify you by email when your package is ready for dispatch and we will give you the tracking details of your package.
ReturnsThe led grow light must be returned within 7 days of receipt. The light must be in perfect condition upon receipt. A 15% re-stocking fee will be applied.
Customers within the EUNo import duties to pay.
Customers outside the EUWhile we make every attempt to minimise them, any import taxes or duties imposed by your country are your responsibility to pay.
Shipping outside the EUPlease note, for shipping outside the EU there is a maximum weight of 14Kg per package. If your total order is more than 12Kg, please break it into 2 or more orders of less than 12Kg each.
Shipping detailsShipping within Europe is by courier service with insurance included. For USA, Canada, Israel, Japan and Russian Federation shipping is by standard international air mail with insurance included. Please view the shipping charges by country here. *Please note, if your country is not on the list of countries we ship to, please contact us.
*Our lights are handmade to order and shipped from Valencia, Spain.
Estimated working days for delivery by zones and country
- Western Europe – 3 to 5 days for delivery
- Eastern Europe – 4 to 10 days for delivery
- Spain – 1 to 2 days for delivery
- USA – 10 to 20 days for delivery
- Canada – 10 to 20 days for delivery
- Russian Federation – 10 to 15 days for delivery
- Japan – 10 to 15 days for delivery
- Israel – 10 to 25 days for delivery