Shipping & Returns

Dispatch Time

It is normally about 3 to 5 working days, but it can vary up to 15 working days depending on the workload and the number of lights ordered.

Tracking your package

We will notify you by email when your package is ready for dispatch and we’ll give you the tracking details.

Returns

The light must be returned within 7 days of receipt. The light must be in perfect condition upon receipt. A 15% re-stocking fee will be applied.

Customers within the EU including the UK


Customers outside the EU

While we make every attempt to minimise them, any import taxes or duties imposed by your country are your responsibility to pay.

Shipping outside the EU

Please note, for shipping outside the EU there is a maximum weight of 14Kg per package. If your total order is more than 14Kg, please break it into 2 or more orders of less than 14Kg each. For example, if you wish to purchase 1 x Amethyst DS 152 and an Amethyst DS 51 please make an order for the DS 152 and a separate order for the DS 51.

Shipping details

Shipping within Europe is by courier service with insurance included. For USA, Canada, Mexico, Puerto Rico, Australia, New Zealand, Israel, Japan and Russian Federation shipping is by standard international air mail with insurance included. Please view the shipping charges by country here. *Please note, if your country is not on the list of countries we ship to, please send us an email and we will add it up.
*Our lights are handmade to order and shipped from Valencia, Spain.

Estimated working days for delivery by zones and country

  • Western Europe – 3 to 5 days for delivery
  • Eastern Europe – 4 to 10 days for delivery
  • Spain – 1 to 2 days for delivery
  • USA – 10 to 20 days for delivery
  • Canada – 10 to 20 days for delivery
  • Mexico – 10 to 15 days for delivery
  • Puerto Rico – 10 to 20 days for delivery
  • Australia – 10 to 15 days for delivery
  • New Zealand – 10 to 15 days for delivery
  • Russian Federation – 10 to 15 days for delivery
  • Japan – 10 to 15 days for delivery
  • Israel – 10 to 25 days for delivery